Customer Support & Success Agent (f/m/x)

At Walls.io, we build software that empowers brands to achieve their goals and communicate authentically by leveraging user-generated content. For ten years, we’ve dedicated ourselves to sustainable growth as a proud category leader in B2B SaaS.

Our customers include international brands such as Google, Make a Wish, Amazon, Ferrari, Tomorrowland, Cisco, TEDx, ICANN, Ogilvy, Deutsche Bank, Adidas, Habitat for Humanity, NYU, and many more.

We’ve created a space where your ideas and suggestions for improvement are heard and welcomed. Our multinational team highly values diversity. You’ll enjoy working in an innovative and dynamic team with a flat hierarchy.

We are looking for a proactive and motivated Customer Support & Success Agent (20-38,5 hrs/week) to join our Customer Support team.

In this position, you will play a crucial role in ensuring our customers receive outstanding support and have a seamless experience with our product. The ideal candidate should possess excellent communication skills, a genuine passion for problem-solving, and a technical background.

You will also help to create and maintain internal and external documentation and promote a friendly, competent, and reliable image of Walls.io to our valued partners.

You are the right person for the job because you …

… have at least 3 years work experience in Customer Support, ideally in a software company.

… are interested and have experience in using AI tools like ChatGPT

... are comfortable conducting onboarding video calls with large customers in both English and German.

… are familiar with various social media platforms and their business features

… love communicating with all kinds of people

… stay calm, friendly, reliable, and detail-oriented even under pressure

… know how to prioritize tasks

... available for 1-2 monthly on-call weekend shifts (about 1-2 hours/day of actual work on average-obviously compensated)

… speak English fluently, and German on C1 level (also on phone and video calls)

... based in (or near) Vienna

That’s a plus:

... consider yourself a technical person

... have knowledge of HTML and CSS

You will work in a centrally located, open-plan office with a lot of natural light and space in a renovated factory building. There's a fully equippedfully-equipped kitchen with big dining tables, isolated phone/video-call booths, meeting and focus rooms, and a relaxation area.

• A collaborative and supportive international team that values open communication and teamwork.
• Flexible hybrid work: A balance of home and office days for collaboration and productivity
• Personal budget for education, conferences, literature, …
• Free public transport card for Vienna's awesome grid
• Free coffee, tea, and organic breakfast cereals
• Fun team activities
• A dynamic and inclusive work environment that fosters professional growth and development
• Opportunity to work with cutting-edge technologies and gain valuable industry experience
• Company 100% owned by original founder

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Starting immediately!

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We offer a competitive salary, starting at 40.000 EUR gross per year based on 38,5 hrs/week; we're willing to overpay depending on your qualifications and years of relevant work experience.

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Let's talk :)



Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.

We look forward to reviewing your application and potentially welcoming you to our growing organization!

Your contact person is Kerstin Drabek

Because we care about the diversity in our team, we specifically want to encourage members of minority groups to apply for this job. Even if you’re not sure you 100% fit all the criteria — send us your application and tell us what you can bring to the table.

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The hiring team will get back to you within seven days if there's a match. If you are selected to move forward, the process from start to finish could take roughly four to six weeks, depending on bandwidth and scheduling availability.

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